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Security & Privacy For Our Customers

Security, Privacy and Confidentiality Policy

At Native Botanical, we are committed to providing our customers with an on-line experience that respects your personal privacy. By submitting your personal details to us, you are consenting to the collection of information which will be used in a manner described in this privacy policy.

Your personal information is collected when we ask you for information which personally identifies you and allows us to contact you to make a delivery of beautiful, Native Botanical flowers as requested by you.

The personal information we collect is likely to include but is not limited to details such as your title, name, company name, home address, email address, and contact phone number.

We know that giving your personal information to us imposes significant responsibility upon us. We are, however, committed to protecting your personal information.

Your personal information will not be disclosed to a third party except where a law enforcement agency may exercise a warrant to inspect such information in accordance with legal obligations and requirements.

We remind you that there are inherent risks associated with the transmission of information via the internet. You should make your own assessment of the potential risks to the security of your personal information when making a decision as to whether or not you should utilise the Native Botanical web site or email.

There are alternative ways of obtaining information from and ordering flowers with Native Botanical for those customers who do not wish to use the internet. PLEASE CONTACT US BY PHONING (+61 2) 6382 1586 to discuss your needs directly with the Native Botanical team.

Collecting Your Personal Information

Generally, we will collect personal information directly from you, and only to the extent necessary to fulfil an order for flowers on at your request. Filling in our on-line order form is the most significant example of this. We also ask for personal information so that we may contact you by phone to discuss your order or other Native Botanical services in which you have expressed an interest, for example, our wedding service. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

Using and Disclosing Your Personal Information

Generally, we collect your personal information in order to provide you with, or give you access to, ordering flowers online from Native Botanical, or to access/obtain further information on our services such as those associated with weddings and events.

The personal information we collect from you ultimately allows us to provide you with a better NATIVE BOTANICAL Experience – whether on-line, over the phone, in our studios or any other way in which you will come into contact with our company.

With this in mind, from time-to-time, we may also use your personal information for reasons in addition to the main purpose for which we collected it and where such use or disclosure would be reasonably expected by you. For example, to help us to build a relationship with you by informing you of products that you may be interested in, requesting feedback on new designs. Otherwise, we will abide by our duty to keep confidential all personal information we hold about you.

If you do not wish to receive direct marketing information from Native Botanical, please tell us. Please note however that your instructions to one part of our business may take a little time to flow through to the rest of Native Botanical.

Protecting the Anonymity of Our Customers for Flower Deliveries

In the case of floral or gift deliveries Native Botanical will not disclose the your information to the recipient unless specifically requested to do so by you.

We reserve the right to make changes to this Security, Privacy and Confidentiality Policy from time to time or as required by law.

Security of the personal information of Registered Customer Accounts

Native Botanical takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction. We have in place generally accepted standards of technology and operational security in order to keep your personal information safe.

As a registered Native Botanical Customer you may update, edit or terminate your customer account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a registered Native Botanical customer, you are responsible for maintaining the confidentiality of your own account and password. You agree to take responsibility for all activities that occur under your membership account and password.

Links to other sites

The Native Botanical site contains links to other sites. In addition, some of the content appearing on our web site may be supplied by third parties (eg photographers).

While Native Botanical will always endeavour to engage in business arrangements with commercial entities of good repute and ethical business practices, we are ultimately not responsible for the privacy practices or the content of such web sites. However, our contractual arrangements with these parties seek to ensure that an equivalent level of privacy protection is afforded to you. We encourage you to read and understand the privacy policies on those web sites prior to providing any information to them.